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Frequently Asked Questions

Where are you located?

We are located in Molendinar, the northern end of the Gold Coast. With easy access to the M1 we can easily service Brisbane, Gold Coast, Tweed and Byron regions.

Do you deliver to wider regions?

Yes. Provided the order meets minimum size requirements we can deliver anywhere in Queensland, including Cairns, Hamilton Island, Moreton Island and anywhere in between.

Flights, accommodation and travel costs incurred are dependent on location and length of event. Contact our sales team today to discuss the possibilities.

Can you service other States?

Yes. We have operations based in Melbourne and Sydney that can service Victoria and New South Wales,

Sydney - Decor of Disctinction

Melbourne - Place Settings


Is there a minimum order?

Yes, the minimum order is $250.00 excluding damage waiver and delivery fees

What is your cancellation and refund policy?

Cancellation of orders will forfeit all booking deposits. Cancellations made within 48 hours of delivery will incur a 100% cancellation fee

What is a damage waiver?

Damage Waiver is payable to cover all costs associated with normal wear and tear to the equipment. This is an industry standard and is not a refundable charge. The damage waiver does not cover missing or malicious damage to equipment.


Delivery and Collection

Are delivery and collection included in the hire charge?

No. Delivery and collection fees are an additional cost that take into consideration; equipment ordered, total weight, location and access, after hours collection times. It is always best to request a quote to get an accurate costing.

Will the furniture be set up and packed down on site?

Yes. Our delivery and collection fees include the full set up, according to instruction on site, or floor plan, of the furniture as well as pack up of the furniture after the event.

What happens if I don't need or have space for all of the equipment once it is delivered?

Unfortunately once the equipment has been confirmed, paid and delivered we are unable to offer a refund for equipment returned on delivery.

Can I collect the equipment?

To ensure the quality and standard of our equipment we do not allow any items to be collected/returned by customers, couriers or third parties.


Confirming Orders

How do I confirm my quote?

Fill out and sign the confirmation box on your quote including deposit payment details in order to confirm a quote and accept our terms and conditions of trade. Then email the signed copy back to us.

When do I have to confirm my quote?

The more notice we have of confirmation the better. Until we have signed confirmation, the stock is not on hold for your event. However, we always try to be as flexible as possible

How and when do I pay?

A 25% deposit is required for all bookings with the balance payable 48 hours prior to delivery. Payments can be made via credit card or EFT. Please see our Terms and Conditions for payment details.

Our online payment system can be found here https://www.bpoint.com.au/payments/INNOVATIVEHIRINGPTYLTD

Can I make changes to my order?

You can amend your order anytime up to 24 hours prior to delivery. Any additions or amendments made post payment are payable immediately after the event.